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Cookie Policy

Last updated: 1 May 2026

This Cookie Policy explains what cookies are, which cookies MedProtocol uses on medprotocol.app, and how you can control them. It should be read alongside our Privacy Notice.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device across pages and between sessions. Similar technologies — such as local storage and session storage — work in analogous ways.

2. Cookies we use

2.1 Strictly necessary cookies

These cookies are essential for the Platform to function. They cannot be disabled. No consent is required for these cookies under the UK Privacy and Electronic Communications Regulations (PECR).

Cookie namePurposeDuration
mp_sessionMaintains your login sessionSession
mp_csrfCross-site request forgery protectionSession
mp_cookie_consentStores your cookie preferences12 months

2.2 Performance and analytics cookies

These cookies help us understand how visitors use the Platform, so we can improve it. Data is aggregated and anonymised where possible. We use these only with your consent.

Cookie nameProviderPurposeDuration
_gaGoogle AnalyticsDistinguishes unique users; aggregated traffic statistics2 years
_ga_*Google AnalyticsSession and campaign tracking2 years
_gidGoogle AnalyticsDifferentiates users in a 24-hour window24 hours

2.3 Functional cookies

These cookies enable enhanced functionality such as remembering your preferences. They are set with your consent.

Cookie namePurposeDuration
mp_langRemembers your language preference12 months
mp_recently_viewedStores recently viewed specialist profiles30 days

2.4 Marketing and targeting cookies

We do not currently use third-party advertising networks or remarketing cookies. If this changes, this policy will be updated and your consent will be sought before any such cookies are placed.

3. Third-party cookies

Some functionality on our Platform is provided by third parties who may set their own cookies:

  • Stripe — payment processing. Stripe may set cookies to prevent fraud and ensure secure payment. These are strictly necessary and outside our control.
  • Google Maps — if you click a clinic map link, Google may set cookies in accordance with their own cookie policy.

We are not responsible for the content of third-party cookie policies. We recommend reviewing the privacy and cookie policies of any third-party site or service you visit.

4. How to manage cookies

You can control cookies through our cookie consent banner when you first visit the Platform. You can change your preferences at any time by clicking Cookie settings in the footer.

You can also control cookies via your browser settings:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

Please note: disabling cookies may affect Platform functionality, including your ability to book consultations or maintain a login session.

5. Do Not Track

Some browsers support a "Do Not Track" (DNT) signal. We currently do not alter our data practices in response to DNT signals, as there is no universally accepted standard for interpreting them.

6. Changes to this policy

We may update this Cookie Policy periodically. The date at the top of this page reflects the most recent revision. Where changes are material, we will display a notice on the Platform.

7. Contact us

If you have questions about our use of cookies, please contact:

Email: privacy@medprotocol.app

Post: Data Protection, MedProtocol, 71–75 Shelton Street, London WC2H 9JQ